OpenAI has released its estimates on ChatGPT usage data relating to user queries about mental health issues.
The US company reported that 0.07% of active users in any given week show signs of distress, adding that its chatbot is designed to recognise and handle such conversations with sensitivity.
While OpenAI insists these cases are “extremely rare“, critics argue that even a small percentage could represent hundreds or even thousands of users worldwide.
As ChatGPT continues to grow rapidly, the tech firm said it plans to bring in more mental health experts, including psychiatrists and psychologists, to help guide users appropriately.
The company also revealed that 0.15% of ChatGPT users engage in conversations focused on death or self-harm. To address this, OpenAI explained that the chatbot’s updates are designed to “respond safely and empathetically to potential signs of delusion or mania.“
